FAQ

What is Lost Property Department and how does it work?

Lost Property Dept is a fast, return to owner program that makes it as easy as possible to have lost valuables returned via the speed and security of our own Australia Post.

What happens when I lose an item?

When someone finds your lost property and contacts our call centre we phone you from our 24 hour call centre. Then, arrangements will be made to have your property returned to your door: either your home or your work or any address that you nominate.

Why don’t I just write my name on my valuable items?

It would be very unwise to identify your property using personal details. Having your name, address and or phone number on your mobile phone or laptop exposes you to the possibility of identity theft. A name and address on a set of keys would give thieves the opportunity to find your home and let themselves in.

How does Lost Property Dept protect my privacy?

Your private information is never passed on to any other organisation to be used for other purposes other than the provision of our service.
How do I register and activate my key tags, labels and Lost Property Dept membership or change any details?

Simply login to access your account online. If you need assistance call us on 1300 853 374.

What should I do if I lose something?

Please call Lost Property Dept on 1300 853 374

How long will it take to get my lost property back and what are the costs?

Your choices are 1-2 days by eParcel, $14 to anywhere in Australia or same day by Messenger Post, from $15. In addition to the delivery fee, you will be required to pay the $20 reward and a $15 handling fee.

How is the finder of a lost item rewarded?

They are rewarded with a $20 reward which you pay.